Cancellation Policy

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At Norwich Carpet Cleaning and Upholstery, no deposit is required when making a booking. We kindly ask that clients provide as much notice as possible if they wish to cancel or amend an appointment.

Rescheduling:
Appointments can be rescheduled free of charge if more than 48 hours’ notice is given.

Cancellations:

• Cancellations made with less than 48 hours’ notice will incur a charge of 50% of the quoted fee.
   
• Cancellations made with less than 24 hours’ notice, or failure to provide access on arrival, will be charged the full quoted fee.
   

By making a booking with Norwich Carpet Cleaning and Upholstery, you acknowledge and agree to these terms and conditions.